Customer feedback, Review or Rating are so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall customer experience.
The following are the top reasons:
1. It can help improve a product or service
Understanding requirements to your customers is the only way to guarantee you create a product or service that they actually want to buy. Continues Customer feedback, review, rating are commonly used to understand missing things in your product or business, what’s good in your product or business.
In today’s competitive business world, this business owner or shop owner who can understand their customer need or requirement and satisfy the customer with product or service is the true Winner.
TrueRatingApp can help you to get feedback, review, rating for your product or service, this feedback or review can help business owner or shop owner to improve product or service.
2. It offers the best way to measure customer satisfaction
Measuring customer satisfaction helps you determine whether your product or service meets or surpasses customer expectations. Customer feedback, review, rating help you measure customer satisfaction.
TrueRatingApp provide a simple, easy, fast and effective tool to capture customer that visited your business. TrueRatingApp takes less than few seconds to capture customer feedback, rating. The TrueRatingApp also help to check customer satisfaction report when you are not in shop or out of country or city. But still you can monitor customer’s satisfaction with our cloud based platform.
3. It provides actionable insight to create a better customer experience
Improving the customer experience should be the primary reason you gather customer feedback, Review, rating. The process of winning new business and retaining existing customers is getting harder and harder. Offering an amazing experience that keeps your customers coming back and referring their friends to you is the best way you can stand out from your competition.
To create an amazing experience, you need to ask your customers what they want and use the insight to create a consistent, personalised experience. If you can create an experience that is better than your competitors, your customers will remain loyal and ignore tempting competitive offers.
TrueRatingApp admin dashboard can help you to provide actionable insight to create better customer experience. Admin dashboard is quick and easy view of your customer feedback, review and rating data.
4. It can help improve customer retention
Customer feedback, Review, rating offers a direct line of communication with your customer so you can determine if they are not happy with the product or service you are delivering before you lose their business.
A happy customer is a retained customer. By requesting customer feedback, review, rating regularly, you can ensure that you keep the finger on the pulse. If a customer becomes frustrated or perceives a competitive offer to be better, they will start exploring their options and may cancel their contract or stop doing business with you. By listening to your unhappy customers, you can use the feedback to ensure all of customers have a better experience and continue wanting to do business with you.
TreuRatingApp send an immediate alert for each negative feedback, review or rating, which can help to understand the customer requirement before the customer start business with your competitor.
5. It delivers tangible data that can be used to make better business decisions
The best business decisions are based off data, not hunches. Too many times business owners and marketers make big calls based off inaccurate data. Customer feedback, review or rating is the holy grail of tangible data. You can gather real insight into how your customers really feel about the product or service you deliver.
Use this feedback to guide your business and marketing decisions. If a large percentage of customers suggest a product feature or want an additional customer service channel, listen to them! Your customers are your livelihood.
TrueRatingApp provide you with detailed report where you can analyze the customer feedback, review, and rating and based on that you can make any decision in your business.
6. It can be used to identify customer advocates
Customer advocates are your best marketing campaigns. They offer tremendous value at very little cost. But how do you identify advocates?
Customer feedback, review, and rating. When you gather feedback review, and rating from your customers, advocates are the ones who give you high scores. Contact these customers and build stronger, mutually-beneficial relationships.
Don’t be afraid to ask for a testimonial or referral– more times than not, these advocates want to help you.
TrueRatingApp is easiest, fastest and user friendly android app which can help you to understand your customers, connect with them on regular basis , insight of customer feedback, review and rating, customer data or information.
We are sure with TrueRatingApp, your customers will have improved customer experience.
