Businesses are always working towards building a better product, improving the technology they currently use or planning new marketing strategies to survive the cut-throat competition they face on day to day basis. However, a important element that they often forget is improving their customers’ experience and retaining existing customers.
It is important for every business to ensure that they are upgrading their customers’ journey and meeting their expectations. After all, every product or service or sale cycle begins and ends with the customer.
But the question that arises is how can I upgrade my customers’ experience? Well, the answer is simple. You need to know the intricate details of your customers. That includes their tastes, preferences, problems, requirements and how well they are being handled by your agents.
However, manually keeping a tab and note on each detail becomes cumbersome when your customer you have daily new customer visit at your business is large. But, what if I tell you that you can do all this with just a click? Yes, you heard me right!
TrueRatingApp “Rating & Review feature ” feature enables you to analyze and review each conversation your agent has with your customer. It gives you a detailed understanding of everything you need to learn and know about your customers.
Here’s how you can use Rating & Review feature to stay ahead of your competitors:
Analyze the performance of your agents through TrueRatingApp
The agents who deal with your customers are the face of your business. They can either make or break your brand and reputation. Therefore, it is very important for you to know which agent in your organization is handling your customers’ better.
Now, ask yourself these simple yet important questions. Are your agents meeting the needs of your customers? Are they projecting your brand the way you want it? Are they fulfilling the responsibilities bestowed on them? Well, to answer these questions you need to understand the customer experience with your agents and your business store from your customers.
TreuRatingApp Rating & Review feature enable you to measure the performance of your agents. You can immediately conclude which agent understands the needs of your customers and responds appropriately. Rating feature make your agents accountable and helps to bring out their true potential. They empathize and take more efforts in understanding your customers which, eventually helps in improving your customers’ experience and hence, your brand image.
Each customer visited your business, will give you rating and review about his/her experience with your business and agent that handled the customer. Our Rating & review system is so fast that it doesn’t take more than 5-10 seconds to capture the customer experience.
The beauty of TrueRatingApp is , if any of your customer is not specified with your product or service or agent service then he can suggest an improvement and you will automatically get an alert on your email even when you are on vacation or leave.
To know more call us or Email us : firstname.lastname@example.org