Offline business stores are still customer first choice and preference for shopping. That’s the reason the startup started with Online store are not coming with offline store (Lenskart ,Pepperfry, Firstcry, etc). Offline store also has high competition for local business and retaining customers is a there core requirement. Offline Business store wants a complete solution for managing operations to create a deep customer contact.
The demand is for:
- Track every sales and walk-in customer.
- Know your customers.
- Create your customer database.
- Understand and analyse your customer requirements.
- Execute marketing and re-marketing campaigns.
TreuRatingApp provided Offline Business store with a simple mobile based solution that helps them in marketing and repeat sales through remarketing. Also, with a TrueRatingApp customer management system in place, it helps to improve over all customer experience.
Business store enjoyed the following benefits with TrueRating App:
- Track and follow up with customer who haven’t visited your store in last 1,2,3,6 months
- Optimize operations and improve after sales service
- Strategize marketing campaigns
- Maintain and create customer database
- Get the customer feedback and review about his experience with your business store.
- Track performance of business store and staff.
- Offer incentive to staff performing good and giving more sales.